Pros from reviewers
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Improved sales lead conversion: LiveAgent has been instrumental in converting initial chat inquiries into qualified sales leads, particularly for niche products. This is due to its ability to qualify inquiries at the initial stage
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Enhanced site loading speed: Unlike other chat solutions, LiveAgent does not affect site loading speed, which is crucial for SEO strategy. This leads to a better chat solution and a faster loading website
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Comprehensive functionality and customization: LiveAgent offers more functionality and customization options than other solutions, enabling businesses to brand and personalize it to their needs. It also provides a one-stop solution for all needs, including live chat, a knowledge base, and a social inbox
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Efficient email management: LiveAgent treats every email as a ticket, creating a new ticket if a client doesn't reply within three days. This eliminates the need for constant monitoring of regular email accounts and allows all email accounts to be managed in one place
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Exceptional customer support: LiveAgent offers exceptional customer support, with a team that is always available to help. It also supports many languages, making it adaptable to individual needs and easy for clients to reach businesses.
Cons from reviewers
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No unread messages indicator: Users have reported that they don't see any unread messages when they check their inbox in LiveAgent, which could potentially lead to missed communications
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Limited AI and chatbot capabilities: LiveAgent falls short for larger companies due to its lack of AI and chatbot capabilities, which could potentially limit its scalability and automation features
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Lack of default built-in options: While LiveAgent offers extensive control over programmable automated systems, it could benefit from more default built-in options to make setup easier for users who don't want to do everything manually
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Slow customer support response: Some users have reported slow response times from LiveAgent's customer support, with issues taking weeks to resolve due to communication being limited to email
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Occasional crashes and loading problems: Some users have reported occasional crashes and loading problems with LiveAgent, which can disrupt workflow and productivity.
Main features
Starting Price
Free Plan
Boost the efficiency of your FAQ
Create a customer community
Advanced reporting
Optimize customer request management
Chat with your customers live
Starting Price
$15
/ user / month
Free Plan
No
Boost the efficiency of your FAQ
Create a customer community
Advanced reporting
Optimize customer request management
Chat with your customers live
What is LiveAgent?
How LiveAgent compare to similar software?
Product
LiveAgent
4.0
LiveAgent reviews
Price
$15
/ user / month
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
Who is LiveAgent best for according to our reviewers?
Small Businesses: LiveAgent is ideal for small businesses, offering a straightforward system to establish new routines and instruct on their use. It provides a one-stop solution for all needs, including live chat, a knowledge base, and a social inbox, among many other customization options
Marketing Professionals: LiveAgent is beneficial for marketing professionals as it treats every email as a ticket, creating a new ticket if a client doesn't reply within three days. This eliminates the need for constant monitoring of regular email accounts and allows management of all email accounts in one place
SEO Strategists: LiveAgent is a top-ranked chat widget for website loading speed, which is crucial for SEO strategy. It doesn't affect site loading speed, unlike other chat solutions, leading to a better chat solution and a faster loading website
Customer Support Teams: LiveAgent is recommended for any company with a support team as it keeps all necessary client support tools in one place. It allows tracking of client requests until completion and offers valuable statistics for analyzing work and service level
Multilingual Businesses: LiveAgent supports many languages, allowing businesses to communicate with clients in their native language. Everything, including emails and templates, can be customized to display in the preferred language.
LiveAgent reviews
4.0
LiveAgent rating
4.5
Ease of use
4.8
Customer service
4.6
Value for money
4.8
Likelihood to recommend
4.8
Features
5 LiveAgent reviews
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Michael S
Customer Support Overlooks User Queries on LiveAgent
We encountered a significant issue with Liveagent as it was sending multiple retries to non-existent email addresses without our users' knowledge. This activity was flagged as spam by email providers, leading Google to suspend our user account. We reached out to Liveagent's support to resolve this issue, but despite waiting for three days and sending multiple reminders, we have yet to receive a response. It's ironic that a platform designed for customer support seems to lack customer-oriented support itself.
May 7, 2024
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Pamela S
Exploring LiveAgent: A Unique Learning Experience in Setting Up a Call Center
I've been working with LiveAgent for three weeks now to set up my call center and it's been quite an interesting journey. Their response time is usually between 2-4 days, which gives me ample time to explore the software and its features on my own. I appreciate their email communication style as it allows me to have a written record of all our interactions. I've had the chance to interact with their sales team multiple times and they've been very helpful in directing me to their tech support for more specialized assistance. The tech support team provides detailed responses, which I find very educational as it helps me understand the software better. I'm still in the process of setting up, but I'm considering extending my service because of the unique learning experience. I would definitely recommend LiveAgent for anyone who enjoys a self-paced learning environment and values comprehensive email support.
April 28, 2024
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Brenda F
Superb Functionality & Exceptional Speed
LiveAgent has been crucial in converting initial chat inquiries on our website into qualified sales leads. We offer a niche product to the top of our market, so it's essential for us to qualify inquiries at the initial stage. A significant advantage of LiveAgent is that it doesn't affect our site loading speed, unlike our previous chat solution, ZenDesk, which was impacting our SEO strategy. After a free trial, we discovered that LiveAgent had no effect on our site loading speed, leading to a better chat solution and a faster loading website. LiveAgent provides much more functionality and customization options than ZenDesk, enabling us to brand and personalize it to our business. It's also the top-ranked chat widget for website loading speed, which is crucial for our SEO strategy. The setup took a bit longer due to its extensive functionality, but the result has been far superior. We chose LiveAgent for its overall functionality and its lack of impact on our site loading speed. The vendor's response was appreciated.
April 21, 2024
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Isabella Jones
LD and QA Leader's Insight on LiveAgent
As a small business, I found LiveAgent to be ideal for us, significantly aiding in our customer support growth. It's a straightforward system to establish new routines and instruct on their use, as it's self-explanatory. However, it falls short for larger companies, lacking AI and chatbot capabilities. I initially selected LiveAgent due to its agility and cost. I appreciate the LiveAgent team for recognizing my concerns about scalability for larger companies and their efforts to develop advanced features. Their 24/7 customer service reassures me and I eagerly anticipate their forthcoming updates.
April 16, 2024
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Wade
LiveAgent: Streamlining Customer Support Processes
As a customer service manager, I've found LiveAgent to be an invaluable tool in streamlining our support processes
April 13, 2024