Here are competitors or alternatives to Freshservice and other similar IT Management software. You need to consider some important factors when choosing a tool like Freshservice for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Freshservice that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Freshservice. Discover sofware like Slack, Freshdesk, Zendesk or Instatus.
From IT Management tools, we have selected the best alternatives to Freshservice based on reviews for each solution and similarities with Freshservice. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.
Description
Easily collaborate and organize your team's work with Slack; share information and organize your projects.
Slack compared to Freshservice
Slack has better positive reviews compared to Freshservice: 95 vs 94
Slack pricing plans are more competitive than Freshservice: 4.6 vs 4.4
Freshservice has more functions than Slack: 132 vs 78
Slack: Pros & Cons
Best features
Slack pricing
Free
Enterprise Grid
Contact salesPro
$7 / user / monthBusiness+
$13 / user / monthPopular
Description
Freshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.
Freshdesk compared to Freshservice
Freshdesk is better at customer service than Freshservice: 4.7 vs 4.5
Freshservice is better at value for money than Freshdesk: 4.4 vs 4.3
Freshservice is more versatile than Freshdesk: 132 vs 94
Freshdesk: Pros & Cons
Best features
Freshdesk pricing
Free
Growth
$15 / user / monthPro
$51Enterprise
$83 / user / monthDescription
Zendesk allows you to be available on any channel, at any time, to rapidly answer your customers' requests and resolve any problems.
Zendesk compared to Freshservice
Freshservice has more positive reviews than Zendesk: 94 vs 89
Freshservice is better at support than Zendesk: 4.5 vs 4.3
Freshservice is easy to use compared to Zendesk: 4.5 vs 4.3
Freshservice pricing plans are more competitive than Zendesk: 4.4 vs 4.2
Zendesk has more functions than Freshservice: 182 vs 132
Why is Zendesk a good alternative to Freshservice?
Zendesk serves as a compelling alternative to Freshservice for several reasons. Firstly, Zendesk's versatility allows it to cater to a broader spectrum of customer service needs beyond IT, such as sales, marketing, and customer support. Its modular design lets businesses customize it to fit their specific requirements. Secondly, Zendesk boasts a robust ticketing system, extensive automation capabilities, and a user-friendly interface, simplifying workflow management. It also offers a wide array of integrations and a strong focus on customer experience, with tools like Zendesk Chat and Zendesk Guide for knowledge management. In conclusion, Zendesk's adaptability, comprehensive feature set, and emphasis on enhancing customer interactions make it a strong contender for businesses seeking an alternative to Freshservice.
What's the difference between Zendesk and Freshservice?
Freshservice is a cloud-based ITSM tool suitable for small to large enterprises, offering a user-friendly interface and comprehensive functions like IT asset management, incident resolution, workflow automation, and a knowledge base. It excels in responding to tickets faster with canned responses and providing a basic ticket dashboard view for sorting and filtering tickets. Freshservice offers a free plan for up to 10 agents and pricing starting from $19...
Zendesk: Pros & Cons
Best features
Description
The SaaS software Instatus allows any business to quickly create an attractive and relevant status page. This way, you can keep your customers informed of the status of services in real time.
Instatus compared to Freshservice
Instatus has better positive reviews than Freshservice: 100 vs 94
Instatus is better at customer support than Freshservice: 4.8 vs 4.5
Instatus is better at ease to use than Freshservice: 4.8 vs 4.5
Instatus is better at value for money than Freshservice: 4.9 vs 4.4
Freshservice is more versatile than Instatus: 132 vs 17
Instatus: Pros & Cons
Best features
Instatus pricing
Starter
FreeEnterprise
Contact salesPro
$20 / monthBusiness
$300 / monthDescription
Zenduty is a powerful online platform that allows you to manage incidents in an optimal way. You minimize downtime, prevent and resolve all incidents that could negatively impact the service, all in record time.
Zenduty compared to Freshservice
Freshservice has more positive reviews than Zenduty: 94 vs 85
Zenduty is better at support than Freshservice: 4.6 vs 4.5
Freshservice has more features than Zenduty: 132 vs 36
Zenduty: Pros & Cons
Best features
Zenduty pricing
Free
Starter
$5 / user / monthGrowth
$14 / user / monthEnterprise
$21 / user / monthDescription
Freshworks makes it easy to centralize, share and understand data across your business. Your marketing, sales and customer service teams work on the same data to offer a unique and personalized experience to each of your leads and customers.
Freshworks compared to Freshservice
Freshservice has more positive reviews than Freshworks: 94 vs 85
Freshworks is better at support than Freshservice: 4.6 vs 4.5
Freshservice has more features than Freshworks: 132 vs 52
Freshworks: Pros & Cons
Best features
Description
The Sprinto solution centralizes all your security compliance needs. Any cloud-hosted enterprise can achieve must-have certifications in record time.
Sprinto compared to Freshservice
Freshservice has more positive reviews than Sprinto: 94 vs 85
Sprinto is easy to use compared to Freshservice: 5.0 vs 4.5
Sprinto pricing plans are more competitive than Freshservice: 4.8 vs 4.4
Freshservice is better at number of features than Sprinto: 132 vs 100
Sprinto: Pros & Cons
Best features
Description
With EverSQL, your SQL queries are on average, 5 times faster. And there's no need to wait, these results are achieved within minutes of starting to use EverSQL.
EverSQL compared to Freshservice
Freshservice has more positive reviews than EverSQL: 94 vs 85
EverSQL is better at support than Freshservice: 4.6 vs 4.5
Freshservice has more options than EverSQL: 132 vs 52
Best features
EverSQL pricing
Free
Basic
$99 / monthPlus
$490 / monthEnterprise
$2149 / month